Terms & Conditions

These terms and conditions regulate the business relationship between you and us. By purchasing from us or using our website you agree to be bound by them.  References to ‘we’, ‘us’ and ‘our’ shall be deemed as references to www.scartfell.co.uk. References to ‘you’ and ‘your’ shall be deemed as references to any person placing an order or using this website.

 

We are:

Scartfell
Andy Oakes

67 Conifer Crest

Newbury

Berkshire

RG14 6RS

 

Orders

We require your name, email address, phone number and address details. A contact phone number is needed so that we can get in touch if there is a problem with your order and we may pass this number onto our courier to help with the delivery of your order.

We shall confirm your order by e-mail. Our message will also confirm details of your purchase and tell you when we estimate despatch of your order. Please note this is not confirmation that your purchase has been accepted. Our contract for the sale will only exist once your order has been accepted, processed and despatched. Please note you will be charged at the time of placing your order.

Unfortunately we may find that an item has sold out after you have placed your order and in this case we will notify you as soon as possible and offer you an alternative or a refund. Some of our items will be dispatched to you directly from our suppliers which may result in you receiving more than one package for your order.

 

Delivery

We use a number of delivery options and items may be sent directly from our suppliers. All deliveries are subject to the courier’s Terms and Conditions. Delivery Costs are as follows:

  • £0.01 to £39.99    : £3.99
  • £40.00 to £89.99  : £5.99
  • £90.00 upwards  : £11.99

 

Delivery is usually within 5 days for prints, but may take up to 14 days for framed pictures. Please contact us if you would like a faster turn around.

 

For International Delivery please contact us before placing an order.

 

Returns

We want you to be happy with your purchase, so with the exception of items that have been personalised (i.e. differ from the standard offering on the website), we offer a full refund or exchange if you are not completely satisfied. If you wish to return items you must notify us within 14 days from receipt of your goods. You must return the products to us at your own cost, with both goods and packing in their original condition, together with our delivery slip.

You are responsible for the items until they are received at the return address and we strongly advise customers to retain a receipt from the courier until we confirm we have received the goods by email.  You should expect your refund within 10 working days from receipt of your returned items.

Delivery charges from the original order will be refunded only where an entire order is returned. This does not affect your rights to claim for defective or faulty goods or workmanship under the Consumer Rights Act 2015. Sale of Goods Act 1979 (as amended) or the Supply of Goods and Services Act 1982.

In the unfortunate circumstance where an item has arrived faulty or damaged please contact us as soon as possible. We will then arrange collection of the goods.

 

Disclaimer

We or our Content suppliers may make improvements or changes to our website, the content, or to any of our products, at any time and without advance notice.

Our website may contain links to other Internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such website.

Scartfell or any associated company shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

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